Refund & Cancellation

1. Scope

This policy applies to all services purchased from NO LIMITS TECHNOLOGY L.L.C. and forms part of our Terms of Service. It applies to payments made by bank transfer and to card payments processed by Stripe.

2. What we sell

We sell custom professional services — software designed and built to a client’s specification — not off-the-shelf products or downloadable goods. Our costs are engineering time, which is consumed as work is performed and cannot be recovered by returning anything. Refund eligibility therefore depends on how much of the agreed work has already been delivered.

3. Fixed-scope projects

Cooling-off period

You may cancel a fixed-scope engagement within 5 business days of signing the Engagement Agreement and receive a full refund of any deposit, provided we have not yet begun work at your request. If you asked us to start immediately, the deduction in section 3.2 applies instead.

Cancellation after work has begun

When you cancel after work has started, we settle the account as follows:

• All milestones completed and delivered before the cancellation date remain payable in full;
• Work in progress on the current milestone is charged pro rata, based on hours actually worked at the rate in the Engagement Agreement;
• Any amount you have already paid that exceeds the total above is refunded to you;
• Non-cancellable third-party costs we committed to on your behalf and disclosed in advance (licences, developer accounts, paid services) are not refundable;
• Nothing is charged for milestones not started.

On settlement we hand over all work product completed to the cancellation date, and ownership of it transfers to you under section 8 of the Terms of Service.

Milestones already accepted

Once you have reviewed and accepted a milestone in writing, that milestone is not refundable — but it remains covered by the 30-day warranty in section 5.

4. Retainers

• Retainers run on a rolling monthly term and may be cancelled by either party with 30 days’ written notice, effective at the end of a billing month.
• The month in which notice is given is payable in full, and we continue delivering the agreed capacity through the notice period.
• Unused hours within a month do not roll over and are not refundable — the fee reserves capacity that we hold available for you whether or not you use it.
• If we fail to make the agreed capacity available in a given month, we refund or credit that month pro rata, at your choice.

5. Warranty corrections instead of refunds

For 30 days after delivery of a fixed-scope project, defects that cause the deliverables to materially fail to conform to the agreed written scope are corrected free of charge. Our preferred remedy is always to fix the problem. If we cannot correct a material defect within a reasonable time, we will refund the portion of the fee attributable to the defective deliverable.

6. Technical advisory

Advisory work is billed monthly in arrears for hours already worked and recorded. Because it is invoiced after delivery, it is not refundable. Disputed hours must be raised within 14 days of the invoice date and will be reviewed against our time records; anything we cannot substantiate is credited.

7. Cancellation by us

We may end an engagement if the client materially breaches the Terms of Service and does not remedy it within 15 days of written notice, if payment is more than 30 days overdue, or if the requested work would be unlawful or would require us to act unethically. If we terminate for any reason other than the client’s breach, we refund all amounts paid for work not yet performed.

8. How to request a refund

Email info@nolimitstechnologyllc.com with the invoice number and a short explanation. Then:

• We acknowledge every request within 2 business days;
• We provide a written settlement statement showing work delivered, hours worked and the amount refundable within 5 business days;
• Approved refunds are issued within 10 business days of that statement, to the original payment method — card refunds return to the card used, bank payments return to the originating account.

Card refunds are processed through Stripe and typically appear on your statement within 5 to 10 additional business days, depending on your bank. We do not deduct payment-processing fees from refunds.

9. Disputes and chargebacks

If you are unhappy with anything, contact us first — nearly every issue is resolved faster directly than through a bank. We commit to responding to every complaint within 2 business days and to working in good faith toward a fair outcome. Should we fail to agree, the dispute procedure in section 17 of the Terms of Service applies.

10. Contact

All refund and cancellation matters: info@nolimitstechnologyllc.com.